Crediting Is Not Considering The Credit Receiver Start Date XX_CN_IGNORE_VACANT_RULES (Doc ID 2152504.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

If a child credit rule does not have any credit receivers and that rule criteria matches a transaction,  then the transaction is credited to the credit receiver of the parent credit rule.
However, if the child credit rule had a credit receiver with start date greater than the event date of the transaction than the transaction ends in Credit error.

EXPECTED BEHAVIOR
It should be creating a credit to the parent credit rule credit receivers when the credit receiver is on the rule but is not active.

STEPS
The issue can be reproduced at will with the following steps:
1. Direct Credit Hierarchy like :
Navigator > Participants Assignments > Manage Direct Credit Rules
2016 Credit Rules Hierarchy (1/1/16-12/31/16 , winners = 1, Product Line Level 2 = TestLevel2 )
    RSS (1/1/16-12/31/16 , winners = 2, Sales Organization = RSS)
         A&G MAEU (1/1/16-12/31/16 , winners = 2, Division = A&G , Business Division = A&G_MAEU)
         A&G MAEU VP ( 1/1/16-12/31/16 , winners = 1, Product Line Level 2 = eBooks, etc. )
                A&G DACH (1/1/16-12/31/16 , winners = 1, Sub Region = Region DACH ) ===== Receivers : Mike , 1/1/16 - 12/31/16
                     A&G DACH AM 1
                     A&G DACH AM 2
                     A&G DACH AM 3
                     A&G DACH AM 4
                     A&G DACH AM 5 (1/1/16-12/31/16, Sales Division = AG-MAEU-DACH000000000-01D , HQ SIS Id = 473 etc) ===== Receivers : Jim , 2/12/16 - 12/31/16 )
                     A&G DACH AM
2. Create transactions
    Navigator > Credits and Earnings > Create Transaction
    Sample Transactions "RSS-CRM-Feb-16-M283104-1"
3. Run Classification
4. Run Crediting and Rollup
    Expected : RSS-CRM-Feb-16-M283104-1 ... Event Date = 11-Feb-2016 ... Direct Credit - mike
    ... but the transaction has Credit Error ( CREDIT_ERROR ) status and no direct credits.

BUSINESS IMPACT
Due to this issue, users are not getting the expected rollup credits if the transaction failed crediting.

Cause

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