Searching For Postal Code For Belgium Is Not Found (Doc ID 2152974.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
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Customer cannot find postal code 2200 for Belgium even though it is in the Geographies.

EXPECTED BEHAVIOR
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Customer should be able to find postal code 2200 for Belgium, as it is in the Geographies.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer imported Nokia Data for Geographies.
2. Import included data for Belgium.
3. Customer verified that Postal code 2200 was available in the "Manage Geographies"
4. Customer goes to the Accounts page in SUI
5. Customer opens an account.
6. Customer sets the country to "Belgium"
7. Customer opens the Dropdown options for Postal code and chooses Search
8. Customer looks up Postal Code 2200. No results.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find certain postal codes.

Cause

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