Purge Transaction Process Error : Active notifications are present for Disputes. Please complete the Dispute workflow tasks for the following disputes and resubmit the job. (Doc ID 2153477.1)

Last updated on OCTOBER 06, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Purge process (Purge Incentive Compensation Transactional Test Data) is not working.

It errors with the following message :

ERROR
Active notifications are present for Disputes. Please complete the Dispute workflow tasks for the following disputes and resubmit the job.
Dispute Name : Teste 22/01/2016
Business Unit : My Business Unit (300000002081111)
Participant : Fabiana Smith
Requestor Participant : Monica Jones
The purge process cannot complete because there are dispute approvals in progress. Complete the dispute approvals and then submit the purge process again.


STEPS

1. Create a dispute with Request for Info status.
2. Later, withdraw the dispute.
3. Submit Purge Transaction for this business unit and get error message
    Navigator > Scheduled Processes > Schedule New Process > Job : Purge Incentive Compensation Transactional Test Data
4. When accessing the dispute mentioned in the error using the participant login (Fabiana) it is not possible to edit the dispute (complete or reject).
    The only button allowed is Done and when clicking on it nothing happens.
5. Is it not possible to edit it using Fabiana's analyst login (Monica) as well.

Cause

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