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Error: The bill to customer contact that you selected is invalid (Doc ID 2156448.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Fusion Receivables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.5.1 version, Transactions


When creating a credit memo against transactions for some customers, an error is occurring that says "The bill to customer contact that you selected is invalid." There are no visible discrepancies on the customer contacts for the affected clients and the dates all appear to be setup properly.

ERROR
-----------------------
"The bill to customer contact that you selected is invalid."


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigator>Receivables>Billing
2. Create Transaction
3. Enter required fields
4. Click Save

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create invoices for certain customers.

Cause

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