Dispute Status Is Not Updating When Request For Information Dispute Is Withdrawn. (Doc ID 2158596.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When a dispute is withdrawn, the status should be updated.


STEPS
1. Person A creates a dispute.
2. Analyst received the dispute. Dispute status = 'Assigned'
3. Analyst requests more information. Dispute status = 'Request for Information'
4. Person A receives the worklist item and withdraws the dispute. Dispute status = 'Request for Information'


Cause

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