User Did Not Receive Any Notification For the Plan Document Acknowledgement. It is Not Visible in the Participant Worklist

(Doc ID 2165578.1)

Last updated on JULY 27, 2016

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

Admin user submitted a plan document approval via the mass approval process.

Some participants received their notifications and some did not receive any notification. The worklist for Incentive Compensation is empty.

STEPS
1. Admin user submitted the approval via Navigator > Participant Assignments > Manage Plan Document Distribution Requests
2. Login as the participant and check for approval notficiation (ie. Worklist) and it was empty


Cause

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