Error when importing a customer hierarchy: "A customer hierarchy node cannot have a party usage other than sales account, sales prospect, customer, legal entity, or external legal entity" (Doc ID 2166146.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Accounts, Contacts, Households

When attempting to load customer hierarchy, the following error occurs:

ERROR
-----------------------
A customer hierarchy node cannot have a party usage other than sales account, sales prospect, customer, legal entity, or external legal entity.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms