CRM-Sale Accounts Field Returns Old Value And Auto Fill Fails (Doc ID 2168125.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  11.1.8.0.0 version, Opportunities

Searching for Accounts in Opportunities, Account auto fill is not working. The account search wizard appears and old accounts that should be deleted (hidden) can be seen within the wizard



STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Opportunities > Create Opportunities
2. In the Account field type only the beginning of the account name and hit <Tab>
3. Search wizard appears and you have to manually search/select the account

Cause

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