Error When Creating Duplicate of Duplicate Layout in Account Mobile Pages (Doc ID 2169088.1)

Last updated on AUGUST 04, 2016

Applies to:

Oracle Fusion Mobile Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Mobile Sales App

R11 Upgrade Issue

Customer is unable to create custom layouts for the Mobile application. Step Below:

Create Sandbox>Application Composer>Standard Object>Account>Pages>Mobile Pages>Select default and copy Button>Enter Name>Select Save and Edit or Save and Close.

Creation of first layout succeeds.

Now again create a second copy from Default layout, this one fails

Error received:
The object CreateLayout cannot be created because of an error. Your help desk was notified.

ERROR
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The object CreateLayout cannot be created because of an error. Your help desk was notified.


STEPS
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The issue can be reproduced at will with the following steps:
1. Create Sandbox>Application Composer>Standard Object>Account>Pages>Mobile Pages>Details Pages->Select default and copy Button>Enter Name>Select Save and Edit or Save and Close.
2. Creation of first layout succeeds. Now again create a second copy from Default layout, this one fails



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create two duplicate layouts from default layout in Account->Mobile pages

Cause

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