Posting Mass Retirements Internal Remote Server Error
Last updated on AUGUST 10, 2016
Applies to:Oracle Fusion Assets Cloud Service - Version 18.104.22.168.0 and later
Oracle Fusion Assets - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
After saving the Mass Retirement Spreadsheet into the local hard drive and making changes, re-opening the Mass Retirement Spreadsheet, an error prompts:
The remote server returned an error: (500) Internal Server Error.
oracle.jbo.JboException: An application error occurred. See the incident log for more
An application error has occurred. Your help desk can use the
following information to obtain a more detailed description of
this incident: ###, Server Domain: FinancialDomain,
Server Instance: PayableServer_HA, Application Name: PayablesApp.
The issue can be reproduced at will with the following steps:
1. Navigate to Fixed Assets > Retirements > Manage Mass Retirements
2. Search for Asset Book and create batch with the following parameters:
a. Retire Date = m/d/yyyy
b. Asset Number range #### - ####
c. Retirement Reason = Retirement
3. Click Submit.
4. Select Batch and click Prepare in Spreadsheet
5. The file is saved on local drive. Changes are made and saved. Re-open Excel and log into Fusion. Error prompts.
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