Missing Email Address In Participant Screen For Incentive Compensation (Doc ID 2171389.1)

Last updated on MARCH 08, 2024

Applies to:

Symptoms

Some participants have blank email address in the Fusion Incentive Compensation.
This is causing Import Transaction process to not find the credited_participant when using the email_address as the participant identifier.

STEPS

1. Load employee's email_address change using FPL loader for HCM.
2. Create Incentive Compensation Transaction import data file with email_address of the participants as the identifier instead of participant_id.
3. Run Transaction Import Using File Based Loader (CRM File Import)
4. Review the transactions and noticed there were no credited participants
5. View participants via Participant Snapshot >Select Participant shows no email_address value for those participants.

Changes

Cause

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