REL11UPG - Error When Opening Account Profile

(Doc ID 2178661.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

Error occurs when customer logs in as SALES_ADMINISTRATOR or a Sales Representative who owns the account.

When opening Account's Profile sub-tab, error 1 occurs.
When customer clicks Save & Close after getting the above error, error 2 occurs.


ERROR 1:
============================
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR, #4


ERROR 2:
============================
An application error occurred. See the incident log for more information.
An application error has occurred. Your help desk can use the following information to obtain a more detailed description of this incident: 838, Server Domain: CRMDomain, Server Instance: SalesServer_1, Application Name: SalesApp.


STEPS
============================
The issue can be reproduced at will with the following steps:
1. Log in as SALES_ADMINISTRATOR or a Sales Representative
2. Go to SUI > Accounts page
3. Search for an Account record. If user is a Sales Representative, then search for an Account that the user is an owner of.
4. Go to the Profile sub-tab
5. Error 1 occurs.
6. Click "Save and Close"
7. Error 2 occurs.


BUSINESS IMPACT
============================
The issue has the following business impact:
Due to this issue, users cannot use the Accounts pages properly.

Cause

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