Issue While Creating Canadian Customers In Oracle Sales Cloud (Doc ID 2182779.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Issue while creating Canadian customers in Oracle Sales Cloud

Customer is on R11 of OSC
Customer is integrating OSC with onpremise EBS R1213 using web services.
When customer creates a prospect in OSC, the web service creates an identical record in EBS
When customer creates a Canadian prospect, a 2 letter code is required for province
EBS is rejecting the abbreviation.
EBS requires the full name for the province.

As a result of this we are not able to sync 2 systems.


EXPECTED BEHAVIOR
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When creating a Canadian prospect, no issue is returned.

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer logs in to OSC.
2. In OSC SUI, customer creates a prospect.
3. Customer set the address to Canada, and chooses a province.
4. Customer complete the remaining fields and saves.
5. OSC sends WS to EBS to create a record.
6. EBS Rejects due to province name mismatch.

Cause

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