Punchout Connectivity Test With Supplier Site Failed (Doc ID 2183974.1)

Last updated on OCTOBER 03, 2016

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms


Punchout Catalog: Unable to process cxml received by the supplier.

Error:

Catch XMLParserException e = oracle.apps.prc.por.createReq.protectedUiModel.shopping.punchout.parsers.XMLParserException: oracle.xml.parser.v2.XMLParseException: Start of root element expected.
Throw PunchoutException of type FORMAT_ERROR



Steps to Reproduced:

1. Set up a punchout catalog
2. Send cXML to supplier
3. Supplier is able to parse it
4. Supplier sends response cXML
5. Fusion application is not not able to process it.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms