Receivables Upload Customers From Spreadsheet Issue

(Doc ID 2189002.1)

Last updated on APRIL 24, 2017

Applies to:

Oracle Fusion Receivables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Customer Import

Receivables Upload Customers from Spreadsheet issue

ERROR
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When user clicks on any of the fields in the Customers Sheet, the excel defaults to 'Not Responding'.

STEPS
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The issue can be reproduced at will with the following steps:
1. Download the Customer Spreadsheet from the application.
2. Open the sheet and try to delete the sample data present in the sheet.
3. Excel defaults to 'Not Responding' when the field on Customers sheet is clicked

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot upload customers using spreadsheet..

Cause

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