Files Not Uploaded To UCM Server / Web Center Using Transfer Utility Error - java.net.UnknownHostException: abcd.fs.us2.oraclecloud.com

(Doc ID 2196028.1)

Last updated on OCTOBER 21, 2016

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Files not being uploaded to Web Center
The client is using a utility jar file to load .zip files to web center. The process is scheduled to run every day at 1015 UCT. The process was running without fail from 8/1/2016 to 9/16/2016.
On 9/17/2016, the process failed and no file was uploaded.
On 9/18/2016, the process worked and a file was uploaded.
The process has failed every day since 9/20/2016.


EXPECTED BEHAVIOR
Expected to see the file uploaded to UCM server.


STEPS
Follow Doc ID 1926008.1 - How to Schedule Incentive Compensation Transaction Import Using CRM File Import and UCM Batch Upload utility.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms