Invalid Password Expired Notification

(Doc ID 2197063.1)

Last updated on JULY 07, 2017

Applies to:

Oracle Fusion Application Toolkit - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

 A few users receive false password expired notifications from FusionProduction@Oracle.com. User's try the old password and are able to login successfully. On Demand Cloud Operations did not find any scheduled maintenance when the problem occurred. SSO is not enabled.


The issue can be reproduced at will with the following steps:
1. User's do  not know why password emails are generated. Only a few users reported this issue to the IT department.
 
Investigation of Environment:


The IDM domain --> user messaging service --> usermessagingserver --> message status does not show any email sent to the recipient.
Log onto  OIM as the system administrator (The email address of your XELSYSADM user) and go to the profile --> attributes tab . The Email address is FusionProduction@Oracle.com.

 
 

Cause

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