Transaction Status Shows As Roll Up Even After All Process Completed Successfully Due to Preserve Credit Flag (Doc ID 2197661.1)

Last updated on NOVEMBER 14, 2022

Applies to:

Symptoms

There are some transactions that remains in Rollup status.  Calculation process is not picking up these transactions for commission.

STEPS

1. System Parameter :
    Classify After Crediting and Rollup
    Crediting is enabled.
    Rollup is enabled using Crediting Hierarchy.

2. Manually create a credited transaction
    Navigator > Credits and Earnings > Create Credit Transaction

3. Run Classification

4. Run Crediting and Rollup (single job)

5. Import another credited trasnaction for the same transaction number

6. Go through steps # 3 and # 4

7. Manually adjust the credited transaction from step # 2
    Navigator > Credits and Earnings > Manage Credit Transaction

8. Run Revert Transaction

9. Go through steps # 3 and # 4

10. Calculate Commission

11. Review the transaction and the credit still shows as Rollup status instead of Eligible

Changes

Cause

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