Not able to edit Resource information on Manage Users (Doc ID 2204627.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Nable to edit Resource information on Manage Users
The user record and the resource information are read-only; the organization is displayed and the resource role and reporting manager are blank.

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud application
2. Navigate to My Team > Manage Users
3. Search for and Edit user
4. The resource information is read-only; the organization is displayed and the resource role and reporting manager are blank

Due to this issue, users cannot edit Resource information on Manage Users.

Cause

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