Duplicate Contact Is Showing After Merge Request (Doc ID 2204667.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Duplicate contact is showing after merge request
Merge requests should be successfully completed without any duplicates

Reproducible Steps

1. Log into Fusion Applications
2. Navigate to Contacts
3. Create two contacts with same name
4. Go to Action->Select Contact to Merge
5. Selected two contacts for merge
6. After the submission, two contacts are seen in UI instead of one

Due to this issue, users cannot perform merge request successfully

Cause

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