Activity: White Screen when throw jbo error is used in a Before Update Trigger (Doc ID 2209569.1)

Last updated on NOVEMBER 30, 2016

Applies to:

Oracle Fusion Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

ACTUAL BEHAVIOR
---------------
Error executing a Before Update Trigger

The app appears to freeze. If you click on any fields on the Activity, receive a White Screen that appears to freeze

EXPECTED BEHAVIOR
-----------------------
 If you click on any fields on the Activity, no white screen should be displayed. The Activity Summary Page should be opened.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an update Trigger
2. Create an Activity and click Save and Close
3. Edit the same Activity and click Save and Close
The app appears to freeze. If you click on any fields on the Activity, receive a White Screen that appears to freeze

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot navigate to the Activity Summary Page.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms