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Oracle Fusion Benefits: "Ghost" Life Events, Cannot Locate to Close (Doc ID 2211747.1)

Last updated on JANUARY 14, 2020

Applies to:

Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
There are 50 Detected events currently showing when looking at the Evaluation and Reporting process but only 14 show in the Life Events process search.

EXPECTED BEHAVIOR
-----------------------
The numbers should match.

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Evaluation and Reporting
2. Under the Overview section, the number of Detected events shows 50.
3. Under the Life Events tab and filtering by "Status" = Detected, and "View By" = Legal Employee, the number of Life Events does not match as this number shows 14.

BUSINESS IMPACT
-----------------------
Potential for further events that are not detected.

Cause

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In this Document
Symptoms
Cause
Solution


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