Getting Error Message The Oracle Cloud Environment Is Currently Unavailable Due to Stuck Threads Detected in WorkManager 'default' (Doc ID 2214178.1)

Last updated on SEPTEMBER 27, 2017

Applies to:

Oracle Fusion Incentive Compensation Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access any Incentive Compensation function, the following error occurs.

ERROR
The Oracle Cloud environment is currently unavailable.


STEPS
The issue can be reproduced at will with the following steps:
1. Log into Fusion Application
2. Navigate to any menu options for Incentive Compensation
3. Get error message.

Changes

User had ran Import Direct Credit Rules job which took a long time and is still in Running status.

Cause

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