Duplicate Identification Batch Error: JBO-25060: Unexpected error encountered while trying to retrieve the next row from JDBC ResultSet for collection DSIdenResultSet1 (Doc ID 2214650.1)

Last updated on DECEMBER 16, 2016

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.0.0.0 and later
Oracle Fusion Sales - Version 11.1.11.1.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Customer submitted a Duplicate Identification Batch for Organizations
Both had the following conditions:
 - Automatic Processing Option: "Create LINK Request";
 - Batch Match Mode: "Against the registry";
 - Party Type: Organizations;
 - Party Selection Criteria: None;
 - Subset Rules for Identifying Duplicates:
  - Object: Organization;
- Attribute: Creation date;
- Operator: After;
- Value: 10/19/16 08:58:41 AM;
- Apply Rules: Match all keywords;

Process ends in error
Customer tried to submit another Batch with same conditions.
Same error occurred.

EXPECTED BEHAVIOR
-----------------------
An error occurred when creating the merge request.
JBO-25060: Unexpected error encountered while trying to retrieve the next row from JDBC ResultSet for collection DSIdenResultSet1

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot identify duplicates, and is affecting their business process.

Cause

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