Unable To Export Transactions > A Connection To The Server Has Failed (Status = 504) (Doc ID 2217476.1)

Last updated on JANUARY 03, 2017

Applies to:

Oracle Fusion Incentive Compensation - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Transactions

Unable to Export Transactions > A connection to the server has failed (Status = 504)


ERROR
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A connection to the server has failed (Status = 504)


STEPS
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The issue can be reproduced at will with the following steps:
a) Query for Transaction using the below parameters

Business Unit : LA
Start Date : 1/1/2016
End Date : 12/31/2016

b)Once the transactions for the above criteria are retrieved, Select export to excel

c) Get the following error on a dialog window, once the export is triggered.
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot export a big number of transactions.

Cause

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