How can users modify or cancel an existing dispute created by themselves? (Doc ID 2222338.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Fusion Advanced Collections - Version 11.1.9.2.0 and later
Oracle Fusion Advanced Collections Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

Users have created a dispute on a invoice transaction and submitted it for approval.

Now users can see the dispute on the transaction, for example the Collections > Customer transactions overview. But how do they modify or cancel (delete) this existing dispute?
Users understand that the approver of the dispute could simply reject the dispute, but can the billing/collections agent modify or cancel the existing dispute as well?
 

Solution

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