Direct Page Link For Lead Renders Blank Summary Page Until Click Back (Doc ID 2222630.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 and later
Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Analytics

ACTUAL BEHAVIOR
---------------
Direct Page Link for Lead Renders Blank Detail Page Until Click Back

EXPECTED BEHAVIOR
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Expect to load the page in Summary page

STEPS
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The issue can be reproduced at will with the following steps:
1. Customer created a deep link with following URL: https://<host>/crmCommon/faces/CrmFusionHome?cardToOpen=@{1}&tabToOpen=@{2}&TF_LeadId=@{3}&TF_subTabName=@{4}

2. Run report
3. Click in one of the Leads name
4. It opens the Leads Detail but the page is blank.
5. Customer select another sub tab
6. Then go back to Summary, information shows up.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the details directly

Cause

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