Real Time Duplicate Identification Is Not Working

(Doc ID 2222826.1)

Last updated on JANUARY 18, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Real time duplicate match is not returning results always.

EXPECTED BEHAVIOR
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Expecting that each time a new account is created, if a match exists, the duplicates dialogue with be presented.

STEPS
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The issue can be reproduced at will with the following steps:
1) Login to Sales Cloud application
2) Navigate to Sales > Accounts
3) Create Account
4) Save and Continue
5) Create Duplicate Account
6) Save and Continue
7) Real time match not identifying duplicate

Cause

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