Fusion Global Payroll (US): W-2 Online Feature is not Working, Employee Cannot View the W-2 Online
Last updated on MARCH 13, 2018
Applies to:Oracle Fusion Global Payroll Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Global Payroll - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Find that the W-2 Online Feature is not working. The W-2 is not available for the Employee under My Portrait for him to review. Also it is not available under Manage Document of Records.
Expect the W-2 to be available online.
The issue can be reproduced at will with the following steps:
1. Enabled online feature for printing and viewing W-2 online via self service under Manage Document Types.
2. Update W-2 Portrait Publish Month to January and W-2 Portrait Publish day to 1, at PSU level
3. Run W-2 Register and W-2 Employee Report for one employee and got the PDF only in View Results under Checklist.
It is not available for the Employee under My Portrait for him to review. Also it is not available under Manage Document of Records.
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