Fusion Global Payroll (US): W-2 Online Feature is not Working, Employee Cannot View the W-2 Online

(Doc ID 2225398.1)

Last updated on JANUARY 20, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Payroll - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Find that the W-2 Online Feature is not working.  The W-2 is not available for the Employee under My Portrait for him to review. Also it is not available under Manage Document of Records.

EXPECTED BEHAVIOR

Expect the W-2 to be available online.

STEPS

The issue can be reproduced at will with the following steps:
1. Enabled online feature for printing and viewing W-2 online via self service under Manage Document Types.
2. Update W-2 Portrait Publish Month to January and W-2 Portrait Publish day to 1, at PSU level
3. Run W-2 Register and W-2 Employee Report for one employee and got the PDF only in View Results under Checklist.
It is not available for the Employee under My Portrait for him to review. Also it is not available under Manage Document of Records.



Cause

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