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Unable To Submit Requisitions For Specific Users - Error Message: A connection To The Server Has Failed. (Status = 504) (Doc ID 2226842.1)

Last updated on MAY 07, 2018

Applies to:

Oracle Fusion Self Service Procurement Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Self Service Procurement - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Unable to submit requisitions for specific users

Unable to submit requisitions for specific users because the system times out and gives an error.
 

ERROR
A connection to the server has failed. (status = 504)




STEPS TO REPRODUCE

The issue can be reproduced at will with the following steps:

1. Create requisition, fill in information (item description, item category, price, UOM and all required fields)
2. Add to requisition, and click on manage approval button or submit button
3. Observe the cursor keeps spinning until the system gives the time out error.


Cause

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