Unable To Enter Comments After Approver Rejects The Invoice
(Doc ID 2228201.1)
Last updated on SEPTEMBER 11, 2020
Applies to:
Oracle Fusion Payables Cloud Service - Version 11.1.11.1.0 and laterOracle Fusion Payables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
Symptoms
On : 11.1.11.1.0 version, Approvals
ACTUAL BEHAVIOR
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Comments entered by the Approver after rejecting the invoice are not coming into the system at 'View Approval & Notification History' for the Initiator to see at the comments section.
EXPECTED BEHAVIOR
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Approver "REJECTS" the invoice , he/she should be able to enter the comments in the email pop-up they get after clicking "REJECT".
STEPS
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The issue can be reproduced at will with the following steps:
1. Initiate Invoice for Approval
2. Approver Rejects
3. Unable to Enter comments
Approver "REJECTS" the invoice , he/she should be able to enter the comments in the email pop-up they get after clicking "REJECT".
These comments entered by the Approver are not coming into the system at 'View Approval & Notification History' for the Initiator to see at the comments section.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see why the invoice was rejected
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |