Unable To Enter Comments After Approver Rejects The Invoice (Doc ID 2228201.1)

Last updated on MAY 04, 2017

Applies to:

Oracle Fusion Payables Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Payables - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Approvals

ACTUAL BEHAVIOR
---------------
Comments entered by the Approver after rejecting the invoice are not coming into the system at 'View Approval & Notification History' for the Initiator to see at the comments section.

EXPECTED BEHAVIOR
-----------------------
Approver "REJECTS" the invoice , he/she should be able to enter the comments in the email pop-up they get after clicking "REJECT".

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Initiate Invoice for Approval
2. Approver Rejects
3. Unable to Enter comments

Approver "REJECTS" the invoice , he/she should be able to enter the comments in the email pop-up they get after clicking "REJECT".

These comments entered by the Approver are not coming into the system at 'View Approval & Notification History' for the Initiator to see at the comments section.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see why the invoice was rejected

Cause

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