An Error is Reported when Executing the Scheduled (ESS) Process - Refresh And Start The Global Order Promising Server (Doc ID 2228864.1)

Last updated on JANUARY 31, 2017

Applies to:

Oracle Fusion Order Management Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Order Promising - Version 11.1.11.1.0 and later
Information in this document applies to any platform.
***KM Review - Dec 2016 - Checked for Relevance***

Symptoms

Executing the ESS process -- Refresh and Start the Global Order Promising Server -- completes in error. The following error is reported in the process log file.

Failed to start GOP. Exception while getting active GOP processes - OpticException: Error reading formFactorFile: /u01/APPLTOP/instance/gop_1/config/OPMN/opmn/.formfactor (/u01/APPLTOP/instance/gop_1/config/OPMN/opmn/.formfactor (No such file or directory))


1. Navigate to Scheduled Processes
2. Schedule a New Process - Refresh and Start the Order Promising Server
3. A request to start the GOP server.
4. Select the entities to be refreshed, e.g. if Calendars have been collected, select - Calendars and Calendar Associations.
5. Submit and wait for process to complete - in this instance an error is reported

Cause

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