Contract Approval Notifications Does Not Include "Comments" On Consistent Basis (Doc ID 2230781.1)

Last updated on JULY 25, 2017

Applies to:

Oracle Fusion Enterprise Contracts - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Procurement

ACTUAL BEHAVIOR
---------------
We are using Oracle Fusion Enterprise Contract BPM approval workflow notifications. Comments carry very important information for our approvers who are approving the notification with email.
But email notifications does not include comments on consistent basis. Most of the times they are available in the email but are not available in some times.
BPM Notifications (Bell Notification) on the other hand are having comments printed on consistent basis.
 

EXPECTED BEHAVIOR
-----------------------
Contract Approval Comments should be Consistent



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot always see the Comments.

Cause

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