Not Able To Import Account Record (Doc ID 2234589.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Sales - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

When attempting to import Accounts
the following error occurs.

ERROR
============================
MessageType MessageText
INFO The process is started processing data to load data into import interface tables.
ERROR The process fails to load data into import interface tables.
Cause:
java.lang.Exception:
StagingLoader.load() exception thrown in find VO:
ContactJob null
JBO-25002:
Definition sessiondef.extensibility.app.crmCommon.entities.XXXXXXXX_cWBIT of type Entity Definition is not found.
oracle.apps.marketing.commonMarketing.mktImport.loader.stagingLoader.StagingLoader.load(StagingLoader.java:830)
oracle.apps.marketing.commonMarketing.mktImport.loader.Loader.loadBatch(Loader.java:2280)
oracle.apps.marketing.commonMarketing.mktImport.model.applicationModule.ImportAMImpl.loadBatch(ImportAMImpl.java:2206)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
java.lang.reflect.Method.invoke(Method.java:597)
oracle.jbo.server.svc.ServiceImpl.invokeCustom(ServiceImpl.java:3784)
oracle.jbo.server.svc



STEPS
====================
The issue can be reproduced at will with the following steps:
1. Go to task "Manage File Import Activities".
2. Import accounts, (see Account.csv for reference).
3. Import fails with above in process log.

BUSINESS IMPACT
====================
The issue has the following business impact:
Due to this issue, users cannot import accounts

Cause

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