Can not Assign Compensation Plan Via a Role Using Webservice or Manually Error : A connection to the server has failed. (status = 504)

(Doc ID 2237174.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Oracle Fusion Incentive Compensation - Version and later
Oracle Fusion Incentive Compensation Cloud Service - Version and later
Information in this document applies to any platform.


The participants are normally assigned to the compensation plan via a webservice by role fairly quickly.
This time, the webservice process hangs.
If tried to assigned directly via participant snapshot, after a while get error message.



A connection to the server has failed. (status = 504)

1. Navigator > Participant Snapshot > Manage Participant Detail (Add Role to assign the compensation plans)
2. Webservice call to ... /icCnSrpSetupPublicService/ParticipantServiceV2?WSDL  -  assignCOMPRoleToParticipant


 Release 11 Patch Bundle # 14 was just applied.


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