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Fusion Benefits: BEN-990099 Error - The Eligibility Evaluation Process Could Not Retrieve The Eligibility Record (Doc ID 2237199.1)

Last updated on JANUARY 26, 2021

Applies to:

Oracle Fusion Benefits Cloud Service - Version and later
Oracle Fusion Benefits - Version and later
Information in this document applies to any platform.


The below error is received when processing the file event for employee:

An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. (BEN-990099)
The eligibility evaluation process could not retrieve the eligibility record. Try backing out the life event and reprocessing

The issue can be reproduced at will with the following steps:
1. Process Life event for employee
2. Error is thrown
3. Back out the life event
4. Reprocess the life event
5. Error is still thrown




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