BEN-990099 Error - The Eligibility Evaluation Process Could Not Retrieve The Eligibility Record

(Doc ID 2237199.1)

Last updated on OCTOBER 23, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Benefits - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

Error - The eligibility evaluation process could not retrieve the eligibility record

The below error is received when process the file event for employee

ERROR
-----------------------
An error occurred in the eligibility engine. Contact your benefits administrator for a review of the audit log and trace files. (BEN-990099)
The eligibility evaluation process could not retrieve the eligibility record. Try backing out the life event and reprocessing


STEPS
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The issue can be reproduced at will with the following steps:
1. Process Life event for employee
2. Error is thrown
3. Back out the life event
4. Reprocess the life event
5. Error is still thrown


Cause

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