Sales Team Members With View Only Access Able to Edit The Contact In Outlook Addin Plug in

(Doc ID 2237582.1)

Last updated on MARCH 06, 2017

Applies to:

Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On version, Microsoft Outlook

Sales team members with Access-View Only for a Contact is not allowed to edit that particular contact in OSC.
Whereas the same person can edit the contact in Outlook.

Sales team members of a contact should be able to edit that particular contact in OSC.

The issue can be reproduced at will with the following steps:
1. Open Sales Cloud for Outlook;
2. Go to Contacts logged as the user and Sales Representative;
3. Both owners can edit the contact in Oulook, but not in SUI.

The issue has the following business impact:
Due to this issue, users can edit contact in Outlook when they have Access-View Only


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