Unable To Download CRM For Microsoft Outlook Installer In R12 Using Sales Rep Login (Doc ID 2241733.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

Unable to Download CRM for Microsoft Outlook Installer in R12 Using Sales Rep login

Customer is facing issue while attempting to download CRM for Microsoft Outlook Installer in R12 Using Sales Rep login.
Error Message displayed on UI

ERROR
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The message is
Cause An active deployment package is not available for user sales.representative.
Action Contact your application administrator.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open Sales Cloud Desktop UI;
2. Try to download CRM for Microsoft Outlook Installer in R12 Using Sales Rep login;
3. Error pop up.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot install CRM for Microsoft Outlook Installer in R12 Using Sales Rep login.

Cause

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