Web Service Issue - Contact Last_update_source_system Setting To Unknown

(Doc ID 2243488.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales - Version to [Release 1.0]
Information in this document applies to any platform.


On : version, Data Quality, Customer Hub

The hz_person_profile.last_update_source_system is always set as UNKNOWN even when source_system/source_system_reference_value are given in the payload and thus we are getting issues in CDM merges.

When using web services to create a contact the last updated source system should be populated correctly for CDM to identify the correct source system for merging.

The issue can be reproduced at will with the following steps:
1. Create a contact using web services and provide source system and source system reference value.
2. Last Update Source System is set to 'Unknown'

The issue has the following business impact:
Due to this issue, users using WS with flows from multiple sources and wants to write survivorship rules based on source / source confidence are getting affected.


Web Service configuration.


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