Web Service Issue - Contact Last_update_source_system Setting To Unknown (Doc ID 2243488.1)

Last updated on JULY 30, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
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The hz_person_profile.last_update_source_system is always set as UNKNOWN even when source_system/source_system_reference_value are given in the payload and thus we are getting issues in CDM merges.

EXPECTED BEHAVIOR
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When using web services to create a contact the last updated source system should be populated correctly for CDM to identify the correct source system for merging.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a contact using web services and provide source system and source system reference value.
2. Last Update Source System is set to 'Unknown'

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users using WS with flows from multiple sources and wants to write survivorship rules based on source / source confidence are getting affected.

Changes

Web Service configuration.

Cause

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