Microsoft Outlook Search Results Not Selectable Unresponsive (Doc ID 2247515.1)

Last updated on MARCH 31, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On 11.1.11.1.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
Unable to select Customer in search results on OSC for Outlook Addin

EXPECTED BEHAVIOR
-----------------------
Search results to be selectable.

STEPS
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The issue can be reproduced at will with the following steps:
1. Search for an Account in OSC for Outlook Addin
2. Click on search result
3. Nothing happens, unable to select entry

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select search results in Outlook.

Cause

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