Emails Not Reaching Specific Email Address

(Doc ID 2250686.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Fusion Sales - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Emails not reaching specific email address

I have workflows emails that trigger based on specific conditions. I have couple of them and this sent outs an email to the client mailbox. When the workflows trigger the email notifications are going to other email addresses but not to the client mailbox.

E-mails suppose to go

The issue can be reproduced at will with the following steps:
1. Set up e-mail workflows
2. Added few e-mails like client e-mail and few personal e-mails
3. when the trigger triggers e-mail notifications going to personal e-mails but not client e-mail
The issue has the following business impact:
Due to this issue, users cannot see notifications at client level.


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