When User Clicks Save on Contact an Error is Raised: “Another User Has Changed The Row With Primary Key Oracle Jbo.Key”

(Doc ID 2252446.1)

Last updated on APRIL 10, 2017

Applies to:

Oracle Fusion Sales - Version 11.1.1.5.1 and later
Information in this document applies to any platform.

Symptoms

STEPS

When a user does the following steps in the production
- Open an existing account (this account had no contact)
- Click on the tab “Contacts”
- Click “Add Contacts”
- Click “Create Contact”
- Fill the required fields (First Name, Last Name)
- Click “Save and Close”
In this step, an error is thrown - Another user has changed the row with primary key oracle jbo.Key [100000001015150] / [100000001015202]

This happens occasionally, not every time she does the steps bellow

Duu to this error sometimes when the user that follows the steps cannot create a Contact related to the Account as an error is thrown

Cause

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