My Oracle Support Banner

Excel Hang Immediately After Running Add-in SmartView Functoin "Ad Hoc Analysis" (Doc ID 2255090.1)

Last updated on JULY 01, 2021

Applies to:

Oracle Fusion General Ledger - Version and later
Information in this document applies to any platform.


User installed the 64-bit version (downloaded in for the MS Excel add-in SmartView.

After installation, every time user launched the Excel, an error message popped up.

Then in the SmartView interface, every time after user connected to my Oracle cloud and started "Ad hoc analysis",  Excel hanged immediately and restarted.

Users cannot use SmartView at all, and the use of Excel is now severely negatively impacted. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.