User Does Not Get Password Reset Notification

(Doc ID 2255865.1)

Last updated on NOVEMBER 27, 2017

Applies to:

Oracle Fusion Application Toolkit - Version and later
Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


  If you are a Software-as-a-Service (SaaS) customer, there are multiple sections in this document that need not be performed by you. Please log a Service Request in My Oracle Support for Oracle to do this for you.

Customer has enabled notifications and password reset notification in Security console, but user does not receive email notification after password reset

Steps to reproduce:

1. Login to fusion application
2. Click Navigator -> Tools : Security console -> Administration -> Notifications tab, enable notification as below

 when an administrator reset an user's password, Password Generated event will be triggered and associated email template will be used. for self password reset (include using forgot password link), Password Rest event will be triggered

and its associated email template will be used


3. Click Navigator -> Tools : Security console -> Users -> select user -> Reset Password
Email notification is not sent to the user email





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