User Does Not Get Password Reset Notification

(Doc ID 2255865.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

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Customer has enabled notifications and password reset notification in Security console, but user does not receive email notification after password reset



Steps to reproduce:

1. Login to fusion application
2. Click Navigator -> Tools : Security console -> Administration -> Notifications tab, enable notification as below


3. Click Navigator -> Tools : Security console -> Users -> select user -> Reset Password
Email notification is not sent to the user email

 

Cause

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