User Does Not Get Password Reset Notification
(Doc ID 2255865.1)
Last updated on MARCH 18, 2019
Applies to:Oracle Fusion Application Toolkit - Version 184.108.40.206.0 and later
Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 18.104.22.168.0 to 22.214.171.124.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 126.96.36.199.0 to 188.8.131.52.0 [Release 1.0]
Information in this document applies to any platform.
Customer has enabled notifications and password reset notification in Security console, but user does not receive email notification after password reset
Steps to reproduce:
1. Login to fusion application
2. Click Navigator -> Tools : Security console -> Administration -> Notifications tab, enable notification as below ( (Starting from fusion release 11.13.18.05.00, the navigation path is changed to Navigator -> Tools : Security Console -> User Categories -> Default -> Notification )
when an administrator reset an user's password, Password Generated event will be triggered and associated email template will be used. for self password reset (include using forgot password link), Password Rest event will be triggered
and its associated email template will be used
3. Click Navigator -> Tools : Security console -> Users -> select user -> Reset Password
Email notification is not sent to the user email
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