User Does Not Get Password Reset Notification

(Doc ID 2255865.1)

Last updated on MAY 21, 2018

Applies to:

Oracle Fusion Application Toolkit - Version 11.12.1.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Global Human Resources Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 11.13.17.11.0 to 11.13.17.11.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

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Customer has enabled notifications and password reset notification in Security console, but user does not receive email notification after password reset



Steps to reproduce:

1. Login to fusion application
2. Click Navigator -> Tools : Security console -> Administration -> Notifications tab, enable notification as below

 when an administrator reset an user's password, Password Generated event will be triggered and associated email template will be used. for self password reset (include using forgot password link), Password Rest event will be triggered

and its associated email template will be used

 

3. Click Navigator -> Tools : Security console -> Users -> select user -> Reset Password
Email notification is not sent to the user email

 

Changes

 

Cause

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