25298439 Unable To Add Withholding Certificate Using My Portrait (Doc ID 2257162.1)

Last updated on APRIL 21, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Payroll - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

When trying to access withholding certificate though My Portrait the following message is encountered:


This person have Calculations card in UI. But getting message and are not allowing to update.

The user is able to update tax information's for set of employees comes under same PSU/TRU.

The user did few analyses between two set of employee for whom is working in ESS and for whom not working in ESS
A. System is allowing to update in ESS whose Legal Employer is PSU and comes under same TRU.

B. System is not allowing to update in ESS whose legal employer is not PSU, referring to Parent PSU & TRU Associating to

Cause

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