Fusion Global Payroll: Generate Payslips Process Fails With PAY_PAYPROC_UNKNOWN_ERR Error (Doc ID 2258877.1)

Last updated on APRIL 25, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.1.11.1.0 and later
Oracle Fusion Global Payroll - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

The Generate Payslips process runs into error. It has never processed successfully before.

Archive Integration with BI Publisher processes failed.


ERROR
-----------------------
BI_OUTPUT_SIZE = 999999999999
CHUNK_SIZE = 40
ENABLE_DIR_CARD = HRSYNC
HISTORIC_PAYMENT = Y
LOGGING = F
SHOWPAYASGLVL = Y
THREADS = 12
XML_DATA_SOURCE = Y
-----------------------------------------------------------------------------
PLSQL Log Messages
End PLSQL Log Messages
BIP job processId = 28640
BIP job status ERROR
BIP job processId = 28639
BIP job status ERROR
XRD job processId = 28656
XRD job status C
Name PAY_PAYPROC_UNKNOWN_ERR
Token1 null
Token2 null
Token3 null
A system error occurred during processing.
PLSQL Log Messages
End PLSQL Log Messages
PLSQL Log Messages
End PLSQL Log Messages


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Payslip


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms