All LDAP Processes Are Taking Several Hours To Run And Timing out (Doc ID 2266768.1)

Last updated on MAY 19, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

  All LDAP processes (Send Pending LDAP Requests, Retrieve Latest LDAP Changes, Send Personal Data for Multiple Users to LDAP) are taking several hours to run (4-20+ hours) and the process log reports time out

Steps to verify:

1. Login to fusion application

2. Click Navigator -> Tools : Scheduled Processes -> Schedule New Process -> Search and submit Send Pending LDAP Requests

the process will take hours to finish

3. Once the process finishes, open its log file

sometime Time out is reported there

 

Changes

 customer loaded lots of terminated employees.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms