Oracle Sales Cloud for Outlook plugin or The Sales Cloud Ribbon Helper plugin gets automatically inactivated. (Doc ID 2286377.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Fusion Sales - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Goal

Oracle Sales Cloud for Outlook plugin or The Sales Cloud Ribbon Helper plugin gets automatically inactivated.

What it was performed: Tried reinstalled the Microsoft Outlook followed by the Sales Cloud Add in. There was no ribbon or icon present after the installation.
It was noticed that on Outlook's settings the SalesCloud Ribbon Helper Plugin was inactivated. The checked the box was also inactivated, now user is unable to use the plugin.
 

Solution

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