Authentication Failed When Logging In After Using "Forgot Password" or Password Reset by Administrator (Doc ID 2286971.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Oracle Fusion Financials Common Module Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

 After using Forgot Password function or having a password reset by administrator,  user is getting Authentication failed error when entering new password

 

Steps to reproduce:

1. Access fusion application
2. Click Forgot Password link in fusion login page, enter an email, click submit
 or
 Ask an administrator to reset user's password
3. Click the password reset link in the email, reset password
4. Access fusion application with the new password
User will get an error

 

Changes

 Environment is upgraded to R12

Cause

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