Users Are Disabled - Roles Are Visible In OIM But Not In Manage Users (Doc ID 2290209.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Fusion Global Human Resources Cloud Service - Version 11.1.11.1.0 to 11.1.10.0.0 [Release 1.0]
Oracle Fusion Application Toolkit - Version 11.1.11.1.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

  Some user accounts were set to inactive due to no roles assigned, when checking the user in Manage Users page, current role section are not displayed
If looking into OIM console, there is a role assigned

  Customer can assign/revoke roles in OIM console without error, when assigning the role in Manage User, can not see the role assignment in the page.

Running retrieve latest LDAP Changes processes, could not bring the role assignment from OIM to fusion application

Steps to reproduce:

1. Login to fusion application
2. Click Navigator -> Manage User -> Search and open the user, you can see user does not have has roles

Cause

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